Delivery & Returns
COVID19 DELIVERY UPDATE
We are delivering as normal in accordance with government guidelines, we have implemented new measures in our warehouse to ensure the safety & wellbeing of both our staff and customers. We are following all official government advice:
- Running on skeleton staffing.
- Ensuring strict physical distancing measures are being adhered to.
- Maintaining high hygiene standards.
- Fastway now offer contact free delivery process.
- Any questions, Please do reach out to us via email or our social media channels.
We offer free delivery on orders over €50. A charge of €4.95 for anything under €50.
Please note: Currently we are only shipping to the Republic of Ireland & Northern Ireland.
As a rule, delivery time is 1-2 working days for Ireland & Northern Ireland after processing the order. This may take longer in busy periods such as sales.**
Fastway Couriers is our Irish courier service. They deliver Monday to Saturday 8.30am to 6.00pm. For Bank holidays please allow an extra day for delivery for orders. If you are not in when the courier tries to deliver then they will attempt to deliver the following day. If after 2 attempts the delivery has still not been made you will be able to collect your order from the local courier depot within 5 days. After this time, your order will be returned back to our main depot where a refund will be issued.
Please note: A signature may be required to confirm receipt of deliveries. In order to arrange a suitable time for our couriers to deliver, please contact the number left on the card.
We are happy to accept items returned to us within 28-days of purchase. We will refund your credit or debit card once the items are received and processed. Items returned to us after the 28-day period will be eligible for an exchange/credit. Any returns received outside this time frame may be considered at the discretion of TW Menswear. Please note all sale Items have a 7 days return policy. Items must be returned to us in the same condition as they were shipped. They must be in an unused and perfectly saleable condition. TW Menswear reserves the right to refuse a return if it’s determined that an item has been worn and then returned for any reason other than being ‘faulty’.
WHEN RETURNING PRODUCT
We strongly recommend that customers check their orders upon receipt, prior to disposing of any packaging. All original product packaging must be returned. Please package your return securely. We reserve the right to assess any damage incurred during return shipment and to refuse such items if necessary.
Return delivery costs on any non-damaged or non-flawed returns will be the responsibility of the customer. Please note that the item(s) are your responsibility until they reach our offices. We recommend that you use a tracked service that provides proof of delivery.
HOW TO RETURN PRODUCT
Please email us at firstname.lastname@example.org and we will email you returns documentation .
*** PLEASE DO NOT RETURN AN ITEM BEFORE CONTACTING US FIRST***
ONLINE RETURNS c/o
TW Menswear, 5 Mainstreet
Carrickmacross, Co. Monaghan
A81 VX71, Ireland
**The aforementioned dispatch and delivery times above may vary for a range of reasons. TW Menswear shall not be liable for loss resulting from deliveries outside the delivery periods specified above due to lack of product availability, delays from carriers, force majeure, or for any other reason.